1. Introduction
Leafy Moving Boxes DBA Rent a Moving Box (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including SMS communications. By accessing or using our website and services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of information when you use our services or communicate with us:
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Personal Information: Name, phone number, email address, and any other information you provide when filling out forms or contacting us.
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SMS Communications: Messages sent to and from us via SMS, including inquiries, responses, and other customer support interactions.
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Automatically Collected Information: IP address, browser type, and usage data when you visit our website.
3. How We Use Your Information
We use the collected information to:
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Provide customer support and respond to your inquiries via SMS or other communication channels.
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Confirm bookings, send order updates, and provide relevant notifications.
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Improve our services and customer experience.
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Comply with legal obligations and enforce our terms and conditions.
4. SMS Communications & Opt-In Process
Leafy Moving Boxes DBA Rent a Moving Box collects opt-in verbally from their customers. Customers can opt-in to receive messages either in person at our physical location or over the phone when they call the business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script:
“By providing your phone number and agreeing to receive texts, you consent to receive text messages from Leafy Moving Boxes DBA Rent a Moving Box regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties.”
5. How We Protect Your Information
We implement strict access controls to ensure that only authorized personnel can access personal information. We regularly audit our data handling practices to prevent unauthorized sharing.
These measures include:
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Internal Access Controls: Only authorized personnel have access to personal information. We enforce strict role-based access controls to limit exposure of sensitive data.
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Data Encryption: All sensitive data is encrypted both in transit and at rest, ensuring maximum security.
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Employee Training on Data Privacy: We implement strict access controls, and data encryption to prevent unauthorized sharing of user data and regularly train our employees on user data Best practices. Our team undergoes regular training on data security and privacy protection to prevent unauthorized access and sharing.
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Regular Security Audits: We continuously review and improve our security protocols to maintain compliance with industry standards and best practices.
6. How We Share Your Information
We do not share or rent your personal information for marketing purposes. We are committed to not transferring your personal data to any external organizations, except as outlined in this policy:
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With service providers who assist us in customer support or technical services.
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To comply with legal requirements or respond to lawful requests from authorities.
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In connection with a business transfer, such as a merger or acquisition.
7. Your Rights and Choices
You have the following rights regarding your information:
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The right to access, update, or delete your personal information.
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The right to opt out of SMS communications at any time.
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The right to request information about how your data is used.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of these changes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Rent a Moving Box
support@rentamovingbox.com